With supporters relying more on social media and artificial intelligence (AI) for information, your marketing plan must deliver content crafted for these channels to reach and engage your nonprofit audience on their terms.
Supporters are discovering your success stories on social media platforms like TikTok and asking questions about your latest initiatives using AI-powered tools like ChatGPT. In fact, surveys show most ChatGPT users treat it like a search engine, with roughly 1 in 4 turning to AI before Google when looking for information.
For nonprofit marketers, this presents an opportunity and a challenge. It’s no longer enough to stick to traditional channels. You must reach supporters where they spend their time, and in content formats they prefer. That means evolving your content marketing strategy to work for AI search and stand out in social media feeds, where today’s causes get discovered and shared.
Optimize your content for the new AI-driven search experience
Search no longer works as it once did. Today, many people go directly to ChatGPT or Google Gemini to ask questions instead of sifting through pages of Google search results. Queries are more conversational, and voice search continues to grow.
In fact, 60% of U.S. adults use AI to search for information—and that number jumps to 74% among adults under 30. At the same time, AI summaries in search results can reduce clicks to websites by as much as 80%.
This means your digital marketing content, such as your website and blog, needs to serve search engines and answer engines. This marks a shift from prioritizing traditional search engine optimization (SEO) alone to considering generative engine optimization (GEO) and answer engine optimization (AEO) in all your content creation processes.
The question is: What should you optimize? Start with the landing pages that matter most:
- Your main program and fundraising pages
- High-traffic blog posts
- FAQ and resource pages that explain your mission or impact
- Pages already getting traffic from large language models (LLMs)
Pages with clear, complete information and strong links signal to AI that they’re trustworthy answers.
Search and AI discovery checklist
Once you’ve identified the pages to start with, use this quick checklist for each optimization:
Answer real questions. Add short Q&A sections to your blog posts and key pages when it fits naturally. For example: “How can I support wildfire response?” This works well on pages covering timely campaigns, frequently asked topics, or ways supporters can take action.
Use clear, simple language. Write the way people speak. Short sentences work best.
Target long-tail questions. Evolve your writing to address more conversational queries. Instead of optimizing for a broad keyword like “water charity,” try a specific question like “What’s a trustworthy water charity I can donate to on Giving Tuesday?”
Update old pages. Refresh high-value pages every few months with new facts, quotes, metrics, or examples.
Track AI search performance. Look at the following in your analytics tools:
- LLM referral traffic
- Donations or sign-ups from those pages
How to measure success
Following this checklist helps make your content AI- and search-ready, but successful content marketing doesn’t stop there. You also need to track how your pages and pieces of content perform, adjusting as supporters’ needs and search habits evolve.
First, keep in mind that it’s normal for click-through rates to drop when AI answers appear in search results. That alone is not a bad sign. What matters most is whether your site visits, donations, and sign-ups stay steady or, better yet, grow.
If you see website traffic and conversions fall across the board, that’s your signal to revisit your nonprofit organization’s content. Verify that it provides clear, helpful answers written in the same way your supporters ask their questions today.
Search success isn’t just about landing in the top three blue links anymore. It’s about being the best answer wherever your supporters look for it.
Create social content that drives engagement
Social media is one of the most powerful ways to amplify your marketing efforts and, therefore, your mission. This is, in part, due to how supporters share your story and engage with your calls to action when using these platforms.
We know that when people celebrate their generosity and inspire their networks to get involved, fundraising becomes more powerful. Our research shows that every time a supporter shares a fundraiser on GoFundMe, they raise an average of $100 more. Gen Z leads this trend, with 46% believing that people should share their donations online, and about half saying they share causes or fundraisers at least once a week.
The tools that make it possible
GoFundMe Pro is the engine that transforms this social momentum into real-world impact.
With GoFundMe Pro, nonprofits can create branded, custom peer-to-peer fundraising pages that feel unmistakably their own. When a supporter chooses to fundraise on your behalf, GoFundMe automatically creates a personal page for them. Key details from your campaign page carry over, giving supporters a strong starting point while still empowering them to share your story in their words, in ways that feel natural and authentic.
Supporters also gain access to built-in coaching tools designed to help them succeed, as well as exposure to the GoFundMe community of more than 200 million—an audience already motivated to support causes that matter to them.
That combination of reach, ease, and shareability helps supporters spread your message far beyond the people you already reach on social media.
Social content checklist
Before you start posting, decide which social media channels make the most sense for your team and target audience. Then, learn how each platform works to share the types of content that fit naturally in people’s feeds, whether that’s personal stories, testimonials, thought leadership articles, or impact infographics.
Use the checklist below to guide your overall efforts:
Tell your story first. Lead with people, emotion, and impact stories rather than program updates.
Create for the platform. Use native videos, photos, and captions—not just links—as these typically perform best on today’s fast-paced, visually driven channels.
Make it accessible. Add subtitles, alt text, and clear descriptions.
Post with purpose. Establish a content calendar and stick with it to build audience trust.
Track what matters. Monitor views, engagement rate, shares, and traffic to your fundraising pages.
You can also check out some of our other guides for additional tips to take your social media posts to the next level:
- How to build a winning social media strategy for your nonprofit
- Social media fundraising tactics to mobilize your supporters
Best practices by platform
Once you choose where to focus your efforts, consider best practices by platform.
Facebook remains the largest social platform in the world, with more than 3 billion monthly active users. It’s a strategic place to celebrate your nonprofit’s mission, build trust, foster community, and encourage sharing among supporters.
To reach more supporters on Facebook:
Use Groups to create spaces for volunteers, advocates, or peer-to-peer fundraisers to connect.
Pin active fundraisers to the top of your page for increased exposure.
Ask direct questions in posts to spark comments and conversation.
About half of U.S. adults are on Instagram, and more increasingly use Reels to discover new causes, trends, and ideas—making it a powerful tool for growing awareness and engagement.
To optimize your Instagram presence:
Focus on short-form videos that show real people benefiting from your work.
Use captions that highlight emotion and impact.
Keep your fundraiser link easily accessible in your bio.
TikTok
TikTok reaches roughly 37% of U.S. adults and is especially popular with those under 30, making it a prime platform for educational content and engaging younger supporters.
To increase engagement on TikTok:
Capture viewers’ attention in the first 3 seconds.
Share real, unpolished moments from your work.
Encourage supporters to start fundraisers and explain why they care.
With more than 1 billion members worldwide, LinkedIn is ideal for reaching professionals, corporate partners, and potential board members. The platform is particularly popular with people aged 25 to 34, with 1 in 4 users engaging with brand content daily.
To achieve more on LinkedIn:
Post impact reports and updates that link back to clear outcomes.
Highlight workplace giving and volunteer opportunities.
Share stories that connect your mission to career and community values.
YouTube
With roughly 84% of U.S. adults on YouTube, the platform offers unmatched reach. Its Shorts format makes it easy for nonprofits to share compelling stories in short-form videos and repurpose that content across other social channels.
To expand your reach on YouTube:
Use a mix of longer videos and Shorts.
Write titles as full questions people might search.
Turn existing strong TikToks or Reels into YouTube Shorts.
X (formerly Twitter)
While its popularity has dipped in recent years, X remains a crucial channel for real-time updates and public conversations. With roughly 300 million monthly users, it continues to drive higher engagement than newer competitors, like Threads or Bluesky.
To do more with X:
Publish a series of tweets to tell short, powerful stories.
Post during live events, campaigns, or breaking news moments.
Share links to active fundraisers and encourage others to retweet.
The role of social media influencers
Social media is increasingly shaped by impact creators—influencers who use their platforms to raise awareness and mobilize support for causes that matter to them. In The Social State of Giving, we found that Gen Z and Millennials are especially influenced by these creators, with more than half of Gen Z saying they trust impact creators to donate on their behalf.
For nonprofits, this presents a clear opportunity. Partnering with impact creators allows you to tap into established, values-driven communities and extend your message beyond your owned channels. Whether through livestream fundraisers, short-form videos, or awareness campaigns, these creators offer authentic, platform-native ways for new audiences to engage with your mission.
Consider identifying creators whose values and audiences align closely with your cause, then test a small collaboration—such as a cohosted livestream or a short campaign—to see how creator-led storytelling resonates with new supporters.
Use content marketing to meet supporters where they are
Today, effective content marketing goes beyond traditional channels like webinars, podcasts, and email newsletters. It’s about meeting supporters where they already spend their time. By crafting content designed for social feeds and AI-powered search, your stories reach farther and connect with people eager to take action.
If you’re ready to get started, GoFundMe Pro has the tools you need to turn supporter attention into action. With built-in Meta social sharing and expansive peer-to-peer fundraising options, supporters can become co-owners of your mission, introducing your work to new networks and amplifying your message in ways you never imagined.
Copy editor: Ayanna Julien