Your Privacy Choices

Depending on your U.S. state of residence, you may have the right to opt-out of GoFundMe “sharing” certain personal information (e.g., email address, cookies) with targeted advertising providers like Google and Meta. These activities may qualify as the “sale,” “sharing,” or use of your personal information for targeted advertising as defined in applicable law.

• To opt-out of “sales,” “sharing,” and use of your personal information for targeted advertising based on your email address only, fill out the “Opt Out Request” option on this form or email legal@gofundme.com.
• To opt-out your particular browser/device, use our cookie settings tool or follow the other options noted in our Cookie Policy.

We collect personal and non-personal data using cookies and similar technologies from your interactions with our website(s) and app(s) for the purposes outlined in our Cookie Policy.

Residents of the United Kingdom and European Union may control certain functional, analytics and advertising cookies using our cookie settings tool.

When you request deletion, your account, profile, fundraisers, and other certain data will be permanently removed from our platform and will no longer be accessible.

• To make a deletion request, please visit our Privacy Request Center. A deletion request is permanent and irreversible. GoFundMe keeps some personal data as necessary to achieve the purposes listed here.
• If you have funds remaining in your account, please ensure the funds are transferred before requesting deletion. Deletion is permanent and funds may be lost. Learn more here.

Do not submit a deletion request if you would like to close a fundraiser or make it private, or if you want to make a change to your account. To learn about the distinction between a deletion request and account deactivation, please visit this article.

Do not submit this form if you are requesting deletion on behalf of a GoFundMe Pro Customer. Instead, please refer to the GoFundMe Pro Customer Deletion Request section below.

You may have the right to request a standardized copy of the personal data or categories of data we have about you.

• Please visit our Privacy Request Center and select your location from the dropdown menu to see if these rights are available to you.
• We will review and validate your request to ensure it complies with our authentication and confidentiality policies and legal requirements for disclosing personal data.

Please note that by law and policy, we cannot disclose information about one data subject to another unless we can verify that the person making the request is an authorized agent, guardian, or similarly authorized representative.

If you have a GoFundMe account, you may be able to access all the information you need within your account.

• You can also review and update your profile and account information, review your transaction history, and manage your contact preferences when you sign in.
• If you no longer have an account with us, you can still request copies of your donation receipts by following instructions in this Help Center article.

To request a correction of inaccuracies in your personal data, you can contact our Customer Care team by clicking “Contact us” here.

If you have a GoFundMe account, you may be able to update your information directly in your account without needing to contact Customer Care. Learn more about keeping your GoFundMe account information up to date in these Help Center articles.

Depending on your U.S. state of residence, you may have the right to request a list of third parties with whom GoFundMe discloses personal data for certain purposes as described in applicable law. Please visit our Privacy Request Center and select your location from the dropdown menu to see if this right is available to you.

If you would like GoFundMe to stop or suspend certain processing of your personal or sensitive personal data, you may be able to submit an object to processing request. Depending on the circumstances we may disable or delete your account, suppress your data from certain uses, or take other appropriate actions in response to your request.

Please visit our Privacy Request Center and select your location from the dropdown menu to see if this right is available to you.

If you are an employee or job applicant and you would like to make a data subject request, please email legal@gofundme.com and indicate the type of request you would like to make.

We employ machine learning and other analytics that make suggestions based on some characteristics of donors. As an example, for the Intelligent Ask Amounts product, if our data shows that you frequently donate $500 to environmental causes, our algorithms may show you a customized array of donation options ranging from $100-$500 the next time you visit a fundraiser for an environmental nonprofit.

These options are only suggestions and do not require you to take any actions; the choice is yours. If you prefer not to have your data used in this way, you can submit a request to opt-out and we will process the request within 30 days.

Residents of states with enacted comprehensive privacy laws have the right to appeal GoFundMe’s decision not to honor your data subject request. You can make an Appeal Request by emailing legal@gofundme.com.

If you would like to appeal the takedown of your account, you can do so by completing this form. For more information on how to request an appeal and the appeal process, you can visit the ‘Request an Appeal of a Decision‘ page.

At the termination of a GoFundMe Pro Customer’s contract, the Customer can request the deletion of their data as outlined in the agreement between the parties.

If you are a GoFundMe Pro Customer and would like to request deletion of your organization’s data, please submit this form and we will use reasonable efforts to delete your organization’s Confidential Information in our possession. We strive to complete requests within 60 days of receipt and will follow up upon receipt and completion of your request.

If you have any questions about exercising rights or you have issues submitting your request, you can contact us at legal@gofundme.com.

Under privacy and data protection laws like the European Union’s General Data Protection Law (GDPR) and the California Consumer Privacy Act (CCPA) among others, individuals (or “data subjects”) have certain rights regarding their personal data. A Data Subject Request (DSR) is a privacy request made by an individual to learn whether an organization processes their personal data, how the personal data is used or shared, and to exercise their rights to access, correct, delete, obtain a copy of their personal data, or to object to certain uses and sharing of their information. We are committed to providing you tools and offering you choices that allow you to manage your data easily and in compliance with all applicable laws.

You can submit a Data Subject Request on our website by filling out this form, or by sending an email to legal@gofundme.com. If you choose to email us, please provide a description of your request to help us process it efficiently. The rights available to you are dependent on your jurisdiction.

Depending on your jurisdiction, you may be able to request access to your personal data. Please visit our Privacy Request Center and select your location from the dropdown menu to see if this right is available to you. Once submitted, we will review and validate your request to ensure it complies with our authentication and confidentiality policies and legal requirements for disclosing personal data.

Please note that by law and policy, we cannot disclose information about one data subject to another unless we can verify that the person making the request is an authorized agent, guardian, or similarly authorized representative.

If you have an account with us, you can review and update your profile and account information, review your transaction history, and manage your contact preferences by signing into your account. If you no longer have an account with us, you can still request copies of your donation receipts by following the instructions in this Help Center article.

Yes, you can request the deletion of your personal data if you wish to permanently close your account. When your deletion request is completed, your account, profile, fundraisers and related user data will be permanently removed from our platform and will no longer be accessible. Please note that deletion is permanent and irreversible.

If you would like to delete your personal data, please submit a deletion request by filling out this form or emailing us at legal@gofundme.com. We will review and validate your request to ensure it complies with applicable legal requirements, and our identity verification and retention policies.

Please note that if your goal is to deactivate your account, you can follow the steps provided in this Help Center article. Deactivated accounts are removed from public view and are effectively frozen until you ask our Care team to reactivate it. You can reactivate your account at any time.

Regardless of how we offboard your account and personal data, there may be reasons for us to retain some data in line with our retention policy, as required or permitted by applicable law. This includes retaining data to comply with legal and regulatory obligations (such as those related to financial services), to protect against fraud or security threats, to exercise legal claims or rights or defend legal claims, and for internal operations and technical reasons, such as business continuity and integrity.

We only need the information requested in our form. Alternatively, when making a request by emailing us, we only ask that you provide the information needed to process your request, so please include your full name, email associated with your account, and a description of the data or rights you are requesting. Do not provide any additional personal data. This information helps us verify your identity and locate the information needed to complete your request.

In accordance with applicable law, we aim to respond to all Data Subject Requests within 30 to 45 days. We will keep you updated on any delays and their reasons.

If you do not receive a verification email within 24 hours, please check your spam folder. If you still don’t see it, follow up with us at legal@gofundme.com.

Once your request is processed, we will notify you via email with the outcome and any relevant information.

If you believe your request has not been handled properly, please contact us at legal@gofundme.com. You can also escalate your concerns to our Data Protection Officer at dpo@gofundme.com. Your concerns will be reviewed and appropriate action will be taken to resolve the issue.

If you would like to appeal the takedown of your account, you can do so by completing this form. For more information on how to request an appeal and the appeal process, you can visit the ‘Request an Appeal of a Decision‘ page.

You may be able to withdraw your request by contacting us at legal@gofundme.com, if your request has not yet been processed. If your request has already been processed, please note that we will not be able to undo any permanent actions that have been taken.

We take data protection seriously and implement strict security measures to safeguard your personal data during the request process. This includes encryption, secure access controls, and confidentiality agreements with our staff.

The verification link can only be clicked once and will expire automatically after seven (7) days.

If the link expires, you can request a new link by submitting a new Access request via the Privacy Request Center.

Access request result links can only be used once, and results are provided in a .zip file format. You may need to use different software depending on your device to open the file.

Once your deletion request is processed, we will delete your personal data. Under certain circumstances, there may be reasons to retain some of your personal data, as required or permitted by applicable law. This includes retaining data to comply with legal and regulatory obligations (such as those related to financial services), to protect against fraud or security threats, to exercise legal claims or rights or defend legal claims, and for internal operations and technical reasons, such as business continuity and integrity.

We retain your information as long as necessary for the purposes it was collected, considering our business operations and legal obligations, which include maintaining records of the data subject requests. For more details, please refer to our Privacy Notice.

If you want to unsubscribe from marketing emails, you can click unsubscribe in the footer of a marketing email you have received or manage notifications within your account. Please visit this Help Center article to learn more.

GoFundMe does not collect or maintain any biometric information directly. However, we work with vendors for identity verification, regulatory compliance, and fraud prevention purposes. These vendors may collect biometric data, such as scans of government-issued IDs and facial recognition technology, with your consent. For more details, please refer to our Privacy Notice.

If your inquiry is unrelated to privacy, please contact our Customer Care team by visiting our Help Center and clicking on “Contact us” for personalized support.