Why is there a charge on my card?

Who is GoFundMe Pro?

We are a nonprofit fundraising platform that enables organizations to connect supporters with the causes they care about.

Why are you charging me?

The charge is a donation to a nonprofit or a ticket purchase for an event benefiting a nonprofit organization made through GoFundMe Pro. Unfortunately, since we process payments for many different nonprofits, we can’t customize the description on your credit card statement to specify which nonprofit you donated to.

Still can’t remember the charge?

If you still can’t remember any recent donations you made, ask anyone who uses the same credit card, like a spouse or child. We’ve found that 95% of the time, the confusion arises from someone else in the household making an online donation to their favorite charity.

Can I get a receipt for the charges?

Every time we bill you, we send a receipt to the email address provided at checkout. This receipt includes all the details of the nonprofit beneficiary and/or tickets to an event. You can access this information anytime by logging in and viewing your member donation report.

How can I cancel my recurring donation?

If you are signed up for a recurring donation, you can modify or cancel these charges at any time by visiting your account settings.

You won’t be charged again once you’ve cancelled, but you are responsible for all previously incurred charges.

Can I get a refund?

You have 30 days from the time of your donation to request a refund. After this window, any requests will have to be made directly to the nonprofit organization.

Any further questions?

Please visit our customer support forum for further details.