Recurring giving playbook

5 steps to 10x donor lifetime value

Inspired by programs generating millions in recurring
revenue annually.

Illustration of stacked cards showing GoFundMe Pro's recurring giving tools, including "Recurring Prospects," "Recurring Gift Increase," and "Top Donors" opportunity cards next to a donor's profile photo, alongside a green donation update form prompting an increased monthly gift amount.
What’s inside

What’s inside

Recurring giving is one of the most reliable ways nonprofits can grow revenue as donor acquisition gets harder. The organizations seeing the strongest results aren’t just asking for monthly gifts. They’re building recurring giving programs designed to retain supporters, increase lifetime value, and create more predictable funding over time.

We analyzed some of the strongest recurring giving programs across the GoFundMe Pro network and turned those insights into five practical steps.

Inside, you’ll learn how to assess your current program, identify high-potential donor segments, build trust before the ask, create a stronger conversion path, and steward recurring donors for long-term growth.

Step 1

Run a program health check

Before you grow your recurring giving program, get clear on where it stands today. Start by benchmarking your current program to establish a baseline.

Core recurring metrics:

  • Current number of monthly donors
  • Average recurring gift size
  • Monthly recurring revenue
  • Recurring donor retention
  • Failed payment and recovery rates
  • Upgrade, downgrade, and cancellation trends
  • Donor lifetime value

Different performance patterns can help your organization identify where to focus next. For example, if your monthly donor count is growing but revenue is flat, you may have an upgrade opportunity. If acquisition is strong but churn is high, retention may need more attention.

Put AI to work on your recurring giving data

Export your recurring giving reports and use this prompt with your preferred AI tool to identify patterns, risks, and opportunities:

“I’m analyzing my nonprofit’s recurring giving program. Review the attached data and summarize the key trends in revenue, retention, average gift size, failed payments, churn, and upgrade potential. Then recommend three actions we should prioritize next quarter to increase donor lifetime value and strengthen recurring revenue.”

Screenshot of a Recurring Giving Plans dashboard showing average transaction size of $123.84, active recurring amount of $273.45, 55,435 active recurring plans, 0 falling plans, and 1 inactive plan, with a table listing individual supporter recurring donations below

GoFundMe Pro’s recurring giving dashboard helps you see the signals that drive long-term growth, from active recurring revenue and average gift size to active plans, failed plans, and retention trends.

That visibility matters because small changes in recurring giving performance can add up over time. Organizations on GoFundMe Pro see an average recurring donation of $45 compared to the $28 industry benchmark reported by M+R. They also grow recurring donor relationships. By Year 3 on the platform, recurring donors increase by an average of 113%, and returning one-time donors increase by an average of 169% compared to Year 1.*

Together, that means more donors giving more often, helping organizations build significant, lasting growth.

*Results vary by organization

“We love data at Doctors Without Borders, and our budget decisions are grounded in evidence. To communicate the value of recurring giving internally, we focus on what matters most to budget decision‑makers: predictability, risk reduction, and long‑term return.”

– Doctors Without Borders

Two women laughing together on a couch while opening a gift bag and looking at a laptop in a cozy, wood-paneled living room. Two women laughing together on a couch while opening a gift bag and looking at a laptop in a cozy, wood-paneled living room.
Step 2

The strongest recurring giving programs focus on supporters who are most likely to deepen their relationship with your organization. That means looking at two groups.

Supporters ready to become recurring donors

  • Repeat donors who have given more than once
  • Fundraisers who have activated their networks on your behalf
  • New donors who gave through a high-momentum campaign, event, or giving day
  • Event attendees who engaged with your mission in person or online

Existing recurring donors ready to upgrade

These supporters have given consistently for 12 months or more, regularly engage with your campaigns, attend events, volunteer, or have made additional one-time gifts alongside their recurring donation.

Rather than relying on manual segmentation using data from your campaigns alone, let GoFundMe Pro help prioritize outreach to the right supporters. 

Targeted donor lists combine your organization’s supporter history with predictive signals derived from GoFundMe giving patterns to identify your donors most likely to start or increase a recurring gift—saving your team hours along the way.

Use these curated audiences to power personalized email campaigns, Meta, Google, and LinkedIn custom audiences, direct mail appeals, and stewardship calls.

Custom audience example

When supporters reach your donation page, Intelligent Ask Amounts personalizes the giving experience. Using AI, it tailors suggested donation amounts, highlighted gift options, and frequency defaults based on each donor and your campaign goal. 

When optimizing for recurring giving, it also displays a gentle monthly giving prompt only to donors most likely to convert, helping increase recurring gifts without creating friction for one-time donors.

Campaigns using Intelligent Ask Amounts have seen up to 7% more revenue compared to a standard default ask array, more than 5% higher recurring conversion rates, and more than a 30% lift in recurring gift conversions from the targeted monthly giving prompt.*

A man and woman wearing black Kidney Walk t-shirts and orange "Recipient" bibs, smiling together at an outdoor walk event with orange balloon arches in the background

To grow recurring giving, the National Kidney Foundation needed a way to make the monthly ask feel relevant to each donor.

Using Intelligent Ask Amounts, the organization personalized the donation experience based on factors such as giving history, location, and device, helping supporters see more relevant giving options at the right moment.

That relevance helped make recurring giving feel like a natural next step. During National Kidney Month, the National Kidney Foundation increased new recurring donors by 74% year over year and saw a 22% increase in average recurring gift size on its main donation form.

“We still saw a large number of monthly gifts come in during Kidney Month because when you go to the page, it’s optimized for it. It encourages sustained support without requiring a direct ask.”

– National Kidney Foundation

Step 3

Build trust before making the ask with relevant outreach

Before you invite a supporter to start or increase a recurring gift, shape your cultivation strategy to the individual in front of you.

Match the message to the donor

Repeat one-time donors

Show how consistent support helps your organization plan ahead, respond faster, or serve your community more reliably.

New donors

Reinforce what their first gift supported, introduce them to your mission, and help them understand the broader community they’ve joined.

Event attendees

Build on the energy of the event. Share what their participation made possible, thank them for showing up, and invite them to stay involved.

Recurring donors ready to upgrade

Lead with recognition. Acknowledge their ongoing commitment, show how their support has added up, and explain how an increased monthly gift could help them grow their impact.

Recurring giving works best when it’s treated as a program, not a checkbox on a donation form. GoFundMe Pro’s campaign templates help you create a dedicated recurring giving experience with launch-ready layouts, guided content entry, Intelligent Ask Amounts, and real-time progress tracking built in.

That structure helps supporters understand the value of sustained giving before they’re asked to commit. Once they do, simple self-serve tools help them manage and grow their support over time.

This approach has helped earn GoFundMe Pro the Sustainable Giving certification, a third-party recognition of the role purpose-built, recurring giving tools can play in helping nonprofits build lasting donor relationships and sustainable revenue growth.

Multiple donation page template mockups, including "Giving Tuesday" and "Monthly giving" designs, with a "Use this template" callout pointing to a profile photo
A researcher wearing safety glasses, gloves, and a lab coat using a pipette in a laboratory setting

The Foundation Fighting Blindness wanted to grow Beacon Champions, its recurring giving program, by building stronger relationships with monthly donors. 

With GoFundMe Pro, the team gained full visibility into its sustainer base, including 100% of sustainers’ contact information. That foundation made it easier to segment donors, personalize communication, and focus the donor journey on impact, connection, and long-term engagement. 

Beacon Champions grew by 12% in eight months and continues to evolve into a more connected, mission-driven community.

“The deeper insight we now have into our monthly donors is helping us build even stronger relationships with this important community of supporters. It allows us to better understand what motivates them, tailor our communications, and demonstrate the meaningful impact of their ongoing support.”

– Foundation Fighting Blindness

Step 4

Once you’ve identified the right audience and earned their trust, it’s time to make the ask.

  • Why recurring support matters now
  • What ongoing support helps make possible
  • What the donor can do next

For one-time donors, connect the ask to consistency. Show how a monthly gift helps your organization plan ahead, sustain programs, and keep showing up for the communities you serve.

For existing recurring donors, start with recognition. Acknowledge the support they already give, show how it has added up, and invite them to increase their gift when the timing is right.

How to structure a recurring giving ask

1

Connection

Recognize the donor’s relationship with your organization and the impact of their past support.

2

Purpose

Explain how recurring gifts provide reliable funding and support long-term planning.

3

Impact

Share specific examples of what sustained support can help make possible.

4

Next step

Make it easy for donors to understand how to start or increase a recurring gift.

5

Appreciation

Reinforce the role recurring supporters play in sustaining your organization’s work over time.

When a recurring donor is ready to deepen their support, the process should be effortless. Powered by GoFundMe Intelligence, GoFundMe Pro’s upgrade links generate a unique link for each donor with personalized monthly gift amounts, making upgrades simple.

Incorporate these links into targeted outreach to reduce friction, increase upgrade conversions, and grow recurring revenue over time. 

Firefighters in full turnout gear running through a race starting arch, with other participants gathered behind them

The Tunnel to Towers Foundation makes recurring giving feel accessible and meaningful with a simple, mission-connected ask: give $11 a month in honor of 9/11. By tying the gift amount to its origin story and keeping the monthly commitment within reach, the organization gives more supporters an easy way to join the cause and contribute to lasting impact. 

Recurring giving is also central to the foundation’s long-term growth strategy. Over the next few years, Tunnel to Towers plans to double its donor base so it can help even more military personnel, first responders, and their families.

“We’ve been really intentional—making monthly the default, simplifying choices, and framing the ask around a clear, emotional value prop. The goal is for monthly to feel like the obvious way to give, not the backup option.”

– Tunnel to Towers Foundation

Step 5

Create a donor experience worth staying for

Recurring donors are your most committed supporters. How you engage them after the first gift can determine whether they stay.

Stewardship essentials

Make it personal

Let donors know who they’re hearing from with a name, role, and, when appropriate, a photo or signature.

Welcome them quickly

Send a thank-you and welcome message within 24 hours of sign-up.

Recognize their ongoing support

Thank donors regularly, celebrate giving milestones, and show how their support adds up over time.

Plan year-round communication

Map touchpoints across the year, including impact reports, program updates, event invitations, and behind-the-scenes stories.

Prepare for payment interruptions

Create a clear process for expired cards and failed payments so donors can update their gift easily.

GoFundMe Pro’s smart retries can help recover more failed recurring transactions automatically. When a recurring transaction fails because of a soft decline, such as insufficient funds or a processing error, smart retries automatically attempt the charge again at the optimal time. 

With an average recovery rate of 32%, smart retries outperform reported manual retry efforts while requiring virtually no ongoing effort from your team.*

Recurring giving

*Internal platform data

Stewardship checklist

As you build or refine your stewardship strategy, use the checklist below to identify strengths, gaps, and opportunities for improvement across the recurring donor journey.

  • Do new recurring donors receive a welcome message within 24 hours?

  • Do communications come from a real person or recognizable team?

  • Do recurring donors receive impact updates throughout the year?

  • Do you recognize recurring donors at key milestones?

  • Do you have a plan for upgrades, additional gifts, surveys, and event invitations?

  • Do you segment recurring donors out of communications that may not apply to them?

  • Do you have a clear process for failed payments, expired cards, and canceled cards?

  • Do your systems support automated stewardship and payment recovery?

A birthday appreciation email from Derrick Chubbs, President & CEO, thanking a donor for their support, overlaid on a photo of a volunteer packing boxes at a food bank warehouse

Second Harvest of Central Florida wanted recurring donors to feel connected beyond their first gift. 

The organization welcomes new Meal Makers monthly donors into the program and keeps them engaged year-round through email, direct mail, thank-you calls, newsletters, and personalized touches, such as birthday cards and facility tours.

By creating consistent opportunities for connection and recognition, Second Harvest of Central Florida helps recurring donors feel valued, informed, and connected to the impact they make over time.

Summary

Tips from top nonprofits

Growing recurring giving is an ongoing process of learning, testing, and improving. As you put the ideas in this playbook into practice, consider what other organizations have learned along the way.

Words of advice:

Take the time to review and evaluate your donation experience, approaching it from the donor’s perspective.”

Musicians on Call

Track key sustainer metrics, like retention, lifetime value by channel, and breakeven timelines. Then, benchmark those results against industry standards across digital and face‑to‑face acquisition.”

Doctors Without Borders

Use GoFundMe Pro’s intelligence features to support your strategy. When you optimize your campaign for monthly giving, you can drive results without needing a dedicated ask. ”

National Kidney Foundation

Understand what you’re asking from your donors and make the information you’re presenting to them as simple and clear as possible. ”

Children’s Bereavement Center of South Texas

Approach recurring giving as a full lifecycle strategy. Invest equally in acquisition, stewardship, and re-engagement to drive long-term retention.”

Second Harvest of Central Florida

Thank your donors. Beyond letting a person know their gift was received, celebrate each and every gift, no matter the size.”

American Kidney Fund

The advice looks different from each organization, but the pattern is the same: the strongest recurring giving programs never stand still.

As your program grows, GoFundMe Pro can help you stay focused on the right next step, with the insight, tools, and partnership to keep building on what works.

Ready to find your next growth opportunity?

Reach out to your Account Manager or start a conversation with our team.

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